No one looks forward to having a difficult conversation. Whether you’re conducting or responding to a performance evaluation at work, comforting a bereaved friend, or discussing a behavioral issue with a family member, there are five steps that can help to change these “confrontations” into “communication.”

Don’t put off the discussion to the “perfect moment.”

In this era of electronic communication, mindful communication is becoming a lost art. There are two primary reasons for this: first, without face-to-face contact, it becomes easier to forget that there is a second party to the communication; and further, it becomes too easy to present our own position without listening for input or response